CANCELLATION AND REFUND POLICY
1. INTRODUCTION
1.1 This Cancellations and Refunds Policy ("Policy") is issued by Non Zero Design LLP, a limited liability partnership incorporated under the provisions of theLimited Liability Partnership Act, 2008, having its registered office at Enam Sambhav, BKC WeWork Enam Sambhav, C - 20, G Block Rd, G Block BKC, BandraKurla Complex, Bandra East, Mumbai, Maharashtra 400051, bearing GST No. 27AARFN3800G1Z8, MSME Registration No. UDYAM-MH-18-0035549 and Dun &Bradstreet No. 86-835-0063 ("Non Zero," "we," "us," or "our").
1.2 This Policy forms an integral part of, and is incorporated by reference into, the Terms of Use governing your use of the Platform. Capitalised terms used but notdefined here have the meaning given to them in the Terms of Use. In the event of any conflict between this Policy and the Terms of Use on cancellations or refunds,this Policy shall prevail, subject always to Clause 1.4.
1.3 This Policy applies to all services, deliverables and engagements offered or provided by Non Zero through or in connection with the Platform (the"Services"), and to all fees, retainers, advances, deposits and other amounts paid or payable in respect of them (the "Fees").
1.4 Written agreements. Where you have executed a separate written agreement with Non Zero (a "Client Agreement"), the terms of that Client Agreement shallprevail over this Policy and the Terms of Use in the event of any conflict, in line with Section 5 (Services) of the Terms of Use, to the extent of such conflict, inrespect of the Services covered by it. This Policy shall continue to apply to matters not expressly regulated by the Client Agreement. The order of precedence is: (a) the Client Agreement; (b) this Policy, on cancellations and refunds; and (c) the Terms of Use.
1.5 By using the Platform, by placing or confirming any order for the Services, or bymaking any payment to us, you agree to be bound by this Policy. If you do notagree, you must not avail of the Services.
2. CANCELLATION
2.1 All orders, engagements and bookings for the Services are final and binding upon confirmation. You shall have no right to cancel, withdraw from,terminate or vary any order, engagement or booking, in whole or in part, unilaterally or otherwise.
2.2 The Services may be cancelled only if such cancellation is mutually agreed between the Parties in writing, and only from the date, and on the terms,confirmed in writing by an authorised representative of Non Zero. Such terms may require you to pay for the Services performed, work in progress, costsincurred and third party commitments made by us up to the effective date of cancellation.
2.3 Our agreement to a cancellation on any occasion creates no right, entitlement or precedent in respect of any other order, and is not a waiver of any of our rightsunder the Terms. This Clause does not limit our rights under Section 10 (Termination) of the Terms of Use.
3. REFUNDS
3.1 All Fees paid to Non Zero are non-refundable. To the maximum extent permitted under applicable law, no refund, credit, set-off or adjustment shall bepayable, in whole or in part, for any reason whatsoever, including non-use or partial use of the Services, your dissatisfaction, any cancellation under Clause 2,or any suspension or termination of your access to the Platform.
3.2 A refund, if any, shall be made solely at the sole and absolute discretion of Non Zero, on a case by case basis. We are under no obligation to consider, grant orgive reasons for our decision, which shall be final and binding. Where a refund is granted, we may impose conditions and may deduct the value of the Servicesperformed, costs and third party charges incurred, payment gateway and banking charges, and taxes not recoverable by us.
3.3 A discretionary refund is not an admission of liability, breach or deficiency in service, creates no precedent, and is not a waiver of any of our rights or defences.This Clause is in addition to Sections 12 (Warranty Disclaimer) and 14 (Limitation of Liability) of the Terms of Use.
4. MISCELLANEOUS
4.1 Modification. We may modify or replace this Policy at any time in the manner set out in Section 17 (Modification) of the Terms of Use. Your order shall be governedby the version in effect when it was confirmed.
4.2 Governing law and disputes. This Policy shall be governed by the laws of India, and Sections 15 (Governing Law) and 16 (Dispute Resolution) of the Terms of Useshall apply to it mutatis mutandis.
4.3 Statutory rights and severability. Nothing in this Policy excludes or limits any right which cannot be excluded under applicable law. If any provision is heldunenforceable, it shall be severed to the minimum extent necessary and the remaining provisions shall remain in full force and effect.
5. CONTACT
You may contact us in relation to this Policy at the address set out in Section 19 (Contact) of the Terms of Use, or via email at help@nonzero.space.
from India to Globe